Patron Code of Conduct
To ensure that Library facilities provide a welcoming atmosphere for all Library patrons and Library staff, the Board of Trustee has established the following Patron Code of Conduct. All Patrons are expected to adhere to the Patron Code of Conduct and exercise appropriate behavior while visiting the Charles Ralph Holland Memorial Library.
The Patron Code of Conduct has a threefold purpose: To protect the rights and safety of library patrons, to protect the rights and safety of staff members, and to preserve and protect the library’s materials, facilities, and property.
This Code of Conduct shall apply to all buildings, interior and exterior, and all grounds controlled and operated by the Charles Ralph Holland Memorial Library (such as buildings and grounds are hereafter referred to as the “premises”) and to all persons entering in or on the premises.
Prohibited conduct includes, but is not limited to the following:
- Committing or attempting to commit any activity that would constitute a violation of any federal, state, or local criminal statute or ordinance or other Library Policy.
- Any behavior disruptive to library use
- Sleeping or loitering
- Abusive, vulgar, threatening or excessively loud language or gestures considered harassment, either verbal or physical, of other patrons or staff
- Use audio/video devices without earphones (earphones are not provided by the library for hygienic reasons)
- Entering nonpublic work spaces or office areas unattended
- Food or Drink (only permitted during approved library sponsored events)
- Animals, except those used to aid persons with disabilities or that are part of a library-sponsored event. Must have proper restraints and identification
- Soliciting or selling services should be conducted off library property
- Misuse of restrooms or library property
- Inappropriately clothed – shirt, pants/shorts/skirt, and shoes must be worn
- Persons with personal hygiene which is considered so offensive that it constitutes a nuisance to other patrons or staff
- Excessive number or size of bags and leaving personal belonging unattended
- The use of alcohol or controlled substances
- Smoking or use of tobacco within 25 feet of any entrance of the building
- Failing to exit the building at closing or not following directions from staff during an emergency
- Parents/Guardians are responsible for the behavior/actions of their children while in the library. The Library is not responsible for unattended children. Leaving minors (age 10 or under) unsupervised/unattended by a parent or adult caregiver will be subject to laws of the Jackson County Police Department or Child Services.
- Bringing firearms and/or weapons onto the premises unless authorized by law. A weapon is defined as any object whose purpose or use is to inflict harm
- Using or defacing the library building, furniture, equipment, or materials in a manner that could cause harm to self, patrons, staff, or personal or public property or cause the library to incur costs for repair/replacement
- Altering or damaging setup of computer equipment or software
- Removal or attempt removal of library materials or property without checking them out or without authorization
- Photographing other users of the library without their permission and permission of the Library Director
- Refusing to pay excessive fines
- Using the library when privileges have been suspended or revoked
- Violating the library internet user policy
Individuals whose actions violate any of these rules may be asked to leave the library or may be removed from the library by an officer of the law. Serious or repeated violation of the rules may result in a patron being banned from the library and/or permanently denied services.
Right of Appeal
Any patron whose privileges have been denied or revoked shall also be notified by registered mail. A patron with suspended privileges may appeal the designated punishment in writing to the Director within 7 days of the date of the letter. The patron must state clearly why he/she believes that his/her privileges should be restored. Appeal may also be made to the Charles Ralph Holland Board of Trustees at their next scheduled meeting. All appeals will be answered within 7 days of received. Written records of Library suspensions and incident reports will be kept on file with the Library Director.